TERMS OF PURCHASE AND DELIVERY. TERMS OF PERSONAL DATA PROCESSING
The owner of the online store VIIS.EE (hereinafter referred to as the online store) is OÜ Viis Ilusalong (registry code 11297121), located at Priisle tee 10-7, Tallinn.
Professional use of products
All products sold in this online store are professional-use cosmetic products intended for use by licensed and practicing nail technicians and beauty professionals in the course of their trade or profession. These products are not intended for sale to, or use by, private consumers for personal, non-professional purposes.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the customer and the shipping method. The shipping cost is displayed when the customer places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
By confirming the order, the customer confirms that they are purchasing the products for professional use in connection with their trade, business, craft or profession (including as a practicing nail technician or beauty professional), and not as a private consumer for personal, non-professional use.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the customer will be informed as soon as possible, and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
The customer bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the customer within 1-2 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 14 calendar days.
We deliver orders across Europe. If your country is not listed among the available shipping destinations at checkout, please contact us at info@viis.ee and we will do our best to arrange delivery.
Voluntary return policy (not a statutory consumer right)
As the products sold in this store are professional-use products intended for purchase by nail technicians and beauty professionals in the course of their trade or profession, purchases made through this store generally fall outside the scope of the statutory consumer right of withdrawal. The right of withdrawal under consumer protection law does not apply if the customer is a legal person, or if the customer is purchasing the goods for use in their trade, business, craft or profession, regardless of their legal form.
As a voluntary customer service, and not as the fulfilment of a statutory right of withdrawal, the online store offers the following return conditions:
The customer may request to return goods within 14 days of receiving the order, by submitting a return request to info@viis.ee.
To be eligible for this voluntary return, the goods must not have been used for any purpose other than is necessary to check the nature, characteristics and functioning of the goods, in the same way you would be allowed to check the goods in an actual store. Products with a broken hygiene seal, or that have otherwise been opened, used, or show signs of wear, are not eligible for return under this policy, as they cannot be resold for health and hygiene reasons.
If the goods have been checked beyond what is necessary and there are signs of use, the online store reserves the right to lower the amount refunded, or to decline the return, depending on the condition of the goods.
The customer shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a delivered product does not comply with the order (e.g. a wrong or defective product).
The customer must return the goods within 14 days of the return request being accepted by the online store, or submit evidence that they handed over the goods to the carrier within that period.
Upon receiving and inspecting the returned goods, and confirming they meet the conditions above, the online store shall refund the customer, no later than after 14 days, the payments received based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received, or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the customer if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
This voluntary return policy is offered at the discretion of the online store and does not affect the customer's statutory rights, where such rights apply by law.
Defective goods
The customer has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@viis.ee.
The online store is not liable for any defects arising after delivering the goods to the customer.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the customer all of the payments involved in the contract of sale.
The online store will respond to the customer's complaint in written form or in a form that enables written reproduction within 15 days.
Settlement of disputes
All complaints made by a customer about the online store must be e-mailed to info@viis.ee.
If the customer and the online store are not able to settle the dispute by agreement, the customer may contact the Consumer Dispute Committee, to the extent the customer qualifies as a consumer under applicable law. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a customer and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the customer.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the customer (including name, phone number, address, e-mail) for processing the order (including payment) and sending goods to the customer.
The online store keeps all customers data on highly secured servers and follows the needed software upgrades to keep the data safe.
Customer personal data was never shared with any third party and will never be, excluding the standard order processing and delivery procedures.
In case when the customer participated in any of the Educational courses, their data will be sent to the register of Eesti Haridus Infosüsteem.
The customer has a right to completely erase their personal details from our system by letting us know about their will by email info@viis.ee.
The online store sends newsletters and offers to the customer's e-mail address only if the customer has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The customer is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an obtaining offer.
We are using "cookies" which are small text files stored on your device for better website performance.
At any time, the customer has a right to send a claim to Eesti Andmekaitse if they feel that their personal data management is incorrect.
All written above cannot be considered a part of a juridical agreement. It is information about our company management and customer's personal data processing.